A: We provide free worldwide shipping for most orders above $39 (For remote areas like Hawaii, we may charge additional shipping fees)Orders below this amount will be charged shipping as follows: International shipping---$10.00 USD Express shipping--$20.00 USD

A: After confirming the order（Upon completion of the custom product）, your order will be shipped after 48 hours, all orders will only be dispatched during the working day. It will usually take 7-10 business days for all orders to arrive（Except for remote areas like Hawaii）.it takes 1-2 business days to dispatch an order from the warehouse. Shipping times will then vary based on customer location and from product-to-product; based on demand and shipping location. Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

A: If the item you ordered is local ready-stock, then this will not happen. As for international shipping methods, tracking information will update automatically as your order is received across borders. Rest assured that your order is in transit and will be arriving soon! Please reach out to our customer service team at contact@tailwaggingpets.com with any additional questions and/or concerns.

A: Yes, within 48 hours of placing an order, you will receive a confirmation email with an order number. Please contact us if you don't receive one.

A: We can update your shipping address as long as you contact us with your new address before your order is shipped out. If your package has already shipped, we cannot guarantee your order will be shipped to the new address, but we will try our best.

A: Once your package ships out, you will receive a shipping confirmation e-mail with tracking information. Or you can go to the TRACK MY ORDER page on our website.